Operations Manager (Full-Time, Remote)
About Mysha
Mysha is a quickly growing premium membership based community for new, ambitious mothers, connecting expecting mothers through high touch online pods, curated experiences, and deeply engaged community. We've grown primarily by word of mouth with strong regional hubs in NYC, LA, Miami, and Austin.
Our mission at the core is to build an ecosystem of meaningful connections and create experiences that help women elevate professionally, emotionally and physically.
Launched in 2021, we have bootstrapped and grown steadily over the last five years. Our growth goals are ambitious and we are looking for a strategic, experienced, Operations Manager to take the company to the next level.
This is a unique opportunity to step into a high growth consumer brand with strong recurring revenue, a loyal membership base, and an engaged community. The ideal candidate will bring experience managing a growing team, building systems to support scale and efficiency, and executing on ongoing business operations that allow our team to achieve our mission.
The Role
Mysha is entering its next phase of growth and complexity. The Operations Manager will be the operational backbone of the company, ensuring that our internal workflows, and team execution run seamlessly, while freeing the founder to focus on vision, partnerships, and growth.
This is a hands-on role, ideal for an operator who enjoys real ownership, clear accountability, and the opportunity to shape how a business truly runs. You will own decisions surrounding Mysha’s operation.
If you’re looking for just “a job” this probably isn’t for you, as the energy of this role is for someone who cares about the mission of elevating women through community. Mysha is a lifestyle and we hope you live it as much as shaping what it is as a leader.
This role exists to turn Mysha from a founder-powered company into a systems-powered one, without losing the intimacy and care that define our community.
Key Responsibilities
1. Company Operations
Own day-to-day team and business operations across Mysha
Supervise and support team members who own community operations and event operations, always ensuring alignment across team members and efficient workflows
Design, document, and improve core workflows across the full customer lifecycle — from website conversion and payment through member onboarding and member retention.
Build scalable processes to reduce founder dependency across the business
Identify friction points across the business and proactively fix them
Own company-wide knowledge management, ensuring no critical information lives only in the founder’s head
2. Team Management
Establish and enforce operating rhythms for the team: individual weekly priorities and accountability check-ins, weekly employee 1:1s, twice-annual performance check-ins, and quarterly team goal alignment.
Hold team members accountable to timelines and outcomes as set by leadership
Own all HR operational tasks: role scoping, hiring, team onboarding and offboarding, compliance, learning and development, and performance management systems for the team
Bring clarity, structure, and connection to a remote team
Lead difficult operational conversations with clarity and empathy
Support the Founder in navigating team evolution, including role changes or exits when needed
3. Systems, Tools, Data & Scale
Operate with an AI-first mindset when designing workflows, systems, and team processes — leveraging AI tools and automation tools to increase efficiency, reduce manual work, and enable a lean team to operate at a high level
Own and manage all internal tools, backend processes, SOPs, and operational documentation, ensuring every team member is documenting and updated SOPs as they go
Create, manage, and troubleshoot existing automated workflows across the business
Own the Mysha website end-to-end (front-end and back-end), including integrations, basic content updates, payment and member management, and basic webpage buildout as needed
Manage and optimize all website-driven conversion flows: lead capture, membership sign-up, payment, and onboarding
Maintain and optimize the company’s data architecture and single source of truth across member, financial, marketing, and operational data
Build and own dashboards and weekly, monthly, and quarterly reporting that make performance visible and actionable for the Founder and team
Analyze data to surface insights, trends, risks, and opportunities — not just report metrics
Core Outcomes (what success looks like)
Within 6-9 months, this person will:
Create operational stability as the company scales
Protect and elevate the Mysha member experience
Reduce founder involvement in day-to-day execution
Build systems that support community growth without losing intimacy for our members
Become the clear owner of all company SOPs - “how things actually get done”, ensuring every process for the business is centrally documented
Serve as the clear leader and go-to to the team on all operational matters
Who We’re Looking For (Required Experience & Skills)
Operational Execution & Team Management
Proven operator in consumer brands, membership organizations, or community-driven businesses
5+ years experience in a people leader / manager role
Has served as Operations Manager or Head of Operations in a startup or founder-led environment
Hands-on people leader who genuinely enjoys managing and growing talent
Experience building accountability systems, setting KPIs, and holding teams to clear outcomes
Comfortable operating in ambiguity while bringing structure, clarity, and follow-through
Thrives in founder-led companies and can balance support with thoughtful pushback
Strong EQ paired with operational rigor
AI-First Operator Mindset
Demonstrated experience using AI tools to design, automate, and improve workflows in a small or early-stage business
Thinks “AI-first” when approaching process design, team structure, and job scope — using automation and augmentation before adding headcount
Data Architecture, Systems & Analytics
Deep comfort owning data systems and analytics across tools such as Airtable, spreadsheets, CRMs, and internal dashboards
Experience acting as the primary data owner in a small organization without a dedicated analytics team
Strong analytical mindset with the ability to turn messy or fragmented data into clear, actionable insights
Experience defining KPIs, maintaining a single source of truth, and making performance visible to leadership
Intermediate Technical Proficiency for Managing Backend Business Tools
Hands-on experience managing a Squarespace website (or similar CMS), including front-end updates and backend configuration
Comfortable making design changes, structuring pages, and implementing conversion-focused updates
Own website-connected systems such as payments, forms, member access, and data flows
Able to troubleshoot technical issues independently and know when to bring in outside support
Additional Qualities
Has built customer experience, membership community, marketing, and internal team processes from scratch (not just maintained them)
Excellent communicator and strategic thinker; collaborative partner to founders and cross-functional teams
Passion for community and impact is a must. This isn't just a “job” but an invitation into a powerful community]
Growth mindset and self-learner who thrives in learning new tools and skills on the job
What This Role Is Not
Not a project manager
Not an EA or Chief of Staff
Not a “keep the lights on” administrator
Not a hands-off manager, this is a doer-leader role, executing alongside managing
Why Join Mysha
Be part of a mission driven community at a pivotal stage.
Work alongside the Founder in shaping the next phase of growth.
Autonomy to implement strategy and make key decisions.
Opportunity to position a business for strategic partnerships or acquisition
Fast growth opportunity based on performance
Flexible remote first environment
If you’re a true operator who likes to get their hands dirty making a small, growing business run, this will feel like a fun job in a supportive, flexible environment
Compensation & Benefits
This is a full-time role, generally operating on a 9am–5pm EST schedule.
Salary range: $95-110K Annual Salary
Performance bonus + equity or profit sharing package based on company growth milestones set by the CEO. (Your performance will have a direct impact on this number based on your ability to help the company grow.)
14 days of annual paid time off, 8 holidays (up to 5 paid time off days allowed to rollover to the next year) - we aren’t precious about time off and expect for you to be an adult and take care of yourself while performing your job.
Sick Leave offered commiserate to applicable law in your state and as needed
Access to 401k plan with employer contribution eligible after 1 year of full-time employment
Remote work
We are a small but mighty team and focus on hiring top talent who are seeking to grow professionally, personally, and play a major role in Mysha's early growth.
We are a community, and that energy is reflected in the culture of the Mysha.
Application Process:
If you'd like to be considered for this role, please complete the form here. No email based or LinkedIn applications will be considered.
The form will ask for your Name, email, phone, and the following:
PDF Resume
Written Responses in the body of the email to the following questions:
What’s the hardest people-management moment you’ve had as a leader? Describe using real examples:
-What was happening
-What decision you had to make
-What you learned from it
Describe a time when a customer or member experience was breaking down at
scale. How did you identify where in the lifecycle the issue lived (conversion, onboarding,
engagement, retention), what data or signals you used, and what operational changes you
made to fix it?
Describe a time when a customer or member experience was breaking down at scale. How did you identify where in the lifecycle the issue lived (conversion, onboarding, engagement, retention), what data or signals you used, and what operational changes you made to fix it?
Walk us through an experience or role you’ve had where you designed KPIs for a team or function from scratch.
-What metrics did you choose, why, how were they tracked, and how did you use them in weekly or monthly execution?
-If you’ve ever had to reset or change KPIs because they weren’t working, describe that process.
A 3-5 Minute Video Introduction (viewable to anyone with the link) sharing:
-How do you personally define accountability on a team? What systems, behaviors, and expectations do you put in place to make sure work actually gets done — without micromanaging?
Tell us about a period when operations were breaking down — missed deadlines, unclear ownership, or team misalignment. How did you diagnose the problem, what changes did you implement, and what improved as a result?
Of all the key responsibility areas outlined in this JD, which two areas light you up the most and speak to your unique zone of genius?
*Note - Applications will not be considered without submission of the video introduction or written responses.
Next steps in our hiring process
- You will receive a confirmation email upon receipt of your application
- If you are a fit for the role, we will contact you by email to set up a first-round phone interview
