Care Operations Coordinator (Contract)
Malama leverages the best of technology and people to deliver exceptional care - we build novel biometric tracking and patient engagement tools that allow skilled Doula-Care Managers to provide 24/7 high-touch care for pregnant and postpartum mothers that improves health outcomes for mom and baby.
We’ve raised $1.5M in venture funding to date and are already profitable. Our mission is to improve pregnancy-related outcomes beginning with conditions that disproportionately affect historically underserved groups.
Position: Care Operations Coordinator
We’re seeking a Care Operations Coordinator to support the day-to-day operations of care. Your role is to support frontline LCMs and enable them to provide the best care possible—whether that’s intaking new mothers, processing referrals, or helping us strengthen relationships with health plans.
Responsibilities
Outreach Operations Support – Follow outreach protocols to make sure each mother has been welcomed and enrolled
Referral Processing & Coordination – Use referral ticketing system to process referrals quickly and accurately, be persistent with consistent follow-ups to advocate for benefits the mothers need
Health Plan Relationship Support – Attend payer/health plan meetings, take notes, document process updates, and share clear summaries with the team
Operational Flexibility – Jump in wherever needed to support care operations; we’re a startup and we move fast!
Qualifications
1–3 years of experience in healthcare operations, patient coordination, or case management
Familiarity with referral workflows, payer processes, community resources
Bachelor’s degree in healthcare administration, public health, or related discipline.
Strong organizational and multitasking abilities
Comfortable working in fast-moving, tech-enabled environments (e.g., Notion, Slack, Google Workspace)
What Mamala Offers:
$20-25 per hour, 20 hours per week to start with opportunity for full time and benefits (comprehensive health insurance, technology stipend) at the 6-months review
Remote-first work culture with flexible hours
Learning opportunities, including sponsorship for doula training
Opportunity to contribute to a mission-driven team improving maternal outcomes for underserved populations
Apply here.
Source: LinkedIn
